Terms and Conditions of Sale


Terms and Conditions of Sale with

Devon St West Pharmacy Ltd   trading as

Devon West Pharmacy

283 Devon St West, New Plymouth.


 Ph +64 6 7592380

Devon West Pharmacy reserves the right to have their pharmacists exercise professional judgment and prevent supply of any medicine likely to constitute a hazard to health, or the supply of excessive or unnecessary quantities, especially when the product is known to have abuse potential. 

By using this website, you indicate you have agreed to the full terms and conditions and you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable you must not use this website


Trademarks and Copyrights

All products, brand names , and service names and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respected holders. No permission is given by Devon West Pharmacy for their use by any other person other than the said holder and such use may constitute an infringement of the holders, rights

All designs, texts, graphics and their selection and arrangement on this website are the copyright of Devon West Pharmacy or its content provider. Any use of materials on this site without Devon West Pharmacy prior consent is strictly prohibited.

Disclaimer of Warranty

Our intent is to provide you with the most accurate and up to date information, however we can not guarantee that every piece of information on our website is up to date and accurate and true at all times. The website also includes content from third parties, these statements and advice are not necessarily those of Devon West Pharmacy


Shopping and Ordering

Thank you for purchasing a product from us, Devon West Pharmacy. We are sure you won’t be disappointed. We care about the health and wellbeing of our patients. No matter how personal in nature a product may be, we provide a secure and private shopping experience for all products purchased from our pharmacy, and we do not store your credit card information.

All prices are in displayed in New Zealand dollars and include GST.


How to Order

To order, visit the product page for the product you want to order, and click on the “Add to Cart” button. Once you are ready to purchase, click on Checkout.


Payment Options

We provide PayPal to process payments made by Visa, Mastercard and PayPal.


Getting Order Status

You will receive an e-mail once your order has shipped.


Shipping and Delivery

Shipping is $6 for urban New Zealand, $10 for rural New Zealand, and free for click and collect.

New Zealand orders are sent via NZ Couriers.

Our delivery timeframe of 2-3 working days for urban delivery and 3-5 working days for rural delivery are from the date that the order has been picked up by the courier, not from the time the order was placed. Once the order has left our premises we have no control over the delivery time.

If for any reason we do not have a product in-stock you will be contacted as soon as possible to advise you of any delay in delivering the product.


Product Enquiries

If you feel you need assistance with your product or just need a bit of advice, there are plenty of ways we can help. You can call us and ask to speak to the pharmacist on 06 7592380 or email us at



You can request to cancel your order through the Contact Us page within one hour of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.



 Returns and Exchanges

Our Pharmacy is committed to providing quality products to our customers. Products can be returned to Devon West Pharmacy the day you received the goods provided the product is unopened and in original condition and the product is eligible for return.

You will need to contact us by phone on 06 7592380 or by email at You cannot return products that state they are non-returnable on the website unless it has been damaged during the delivery or the wrong product has been delivered. However return of your product to us is at your own cost. Please contact us to discuss your options.

If you would like to exchange your item please get in contact with us and we will confirm if the alternative item is available or not. If you have ordered the wrong product, contact us and we will see what we can do.

Some products will state that they cannot be returned, please be aware of these items.


Damaged, Lost or Defective products

If you suspect your product has been damaged during delivery, please do not throw away the parcel or cover in which the product came as. Do not sign for the parcel from the courier company. Please contact us by phone or email and we will organise the return of the product for inspection and will endeavor to send you a replacement as soon as possible.

You must return to our Pharmacy within 10 days any products that are damaged or notify us of any lost or incomplete deliveries so that we can inspect the products or lay claim against the carrier. Failure to do so will result in the claim being declined.

Our Pharmacy reserves the right to decide in its sole discretion whether it will accept the return of any products for credit, repair, or replacement. Our Pharmacy will not accept return of any product that has been tampered with, where the damage has resulted from misuse or incorrect storage by the Customer or where the product is expressly sold on a no-returns basis. Where returned product is not accepted they will be returned to Customer at the Customer’s cost. Receipt by our Pharmacy of returned product does not constitute acceptance for any purposes.

Consumer laws

Where legally obligated, we will meet our obligations under all relevant consumer protection laws and any product which is faulty, damaged, or expired can be returned within 5 days for a full refund, including the cost of shipping.

Where a product is eligible for a refund, we will endeavor to refund you within 7 working days.